Our
billing date for service invoices (such as monthly ADSL, e-Fax and
hosting) are on the 15th day of each month. Payment is due by the last
day for the same month. All services are invoiced and payable in
advance for the following month.
GENERAL BILLING INFORMATION - LABOUR AND CALL-OUT CHARGES
A
minimum of 1 hour labour will be charged, whereafter labour hours are
measured in 30 minute intervals. Travelling and call-out charges do
apply to all call-outs. A fixed call-out rate is charged in PTA and
surrounding areas (within a 50km radius), a rate per kilometer is
charged for all calls outside this perimeter. Payment is due 7 days
from date of invoice for COD and new customers. [30 day] payment terms
are only available for customers with a current support agreement.
PURCHASING AND SUPPLY
All
"purchase and supply" payments are COD. Purchases with a total value
above R5,000-00 should be paid, before delivery. The payment should be
available and confirmed in our bank account, before stock will be
released. Customers with a current service level agreement, should
refer to their agreement for payment details regarding "purchase and
supply" items.
TERMINATIONS AND CANCELLATIONS
A calendar month's notice applies to all internet, e-mail and ADSL services.
For
example: If you give notice on the 15th of a month, the services will
be active (and billed for) until the last day of the following month.
If
you give notice on the first of a month, the services will be active
(and billed for) until the last day of the following month.
